Booking Terms and Conditions

1.  Bookings

When we receive your confirmatory phone call or e-mail, we make a provisional booking on our bookings calendar.  Your booking is not confirmed until we have received the completed Booking Form and cleared your deposit into our bank account.  (Or if a booking is made within 10 weeks of arrival date, then once the full payment has been received and cleared into our bank account).  The signing and sending of the Booking Form confirms acceptance of these terms and conditions.  For the purposes of these Terms and Conditions, if a booking is made the person whose name and address appears on the form will be the person responsible for all guests, and responsible in complying with the payment terms set out below. In addition, and if required by the owners, all members of a party maybe required to sign to say they have read and agree to abide by these Terms and Conditions.

Still Waters is licenced and equipped for 8 people ( excluding baby under 1 year) and it is a requirement of these Terms and Conditions that no more than 8 people are allowed to sleep in the villa.   Contravention of this rule may result in the Booking being terminated immediately without compensation or refund or the additional persons not listed on the Booking Form being evicted.  Please do not put us in the difficult position of having to enforce this rule.

2.  Payment terms

A deposit payment by of 20% of the base rental is due with the signed Booking Form in order to confirm your booking.  Your balance (less the 20% deposit) is required 10 weeks prior to your rental commencement date.  Your payment will include all applicable taxes.  All payments for the balance monies may be made by Bank Transfer (costs are guests responsibility) or PayPal (a 3.5% service charge will be added for Paypal payments).  If a booking is made within 10 weeks of the rental commencement date, then payment in full is due at the time of booking.

All payments to be made in the quoted currency.

3.  Management Company

We employ a Management Company (MC) to look after an expensive  property in our absence. Whilst every effort is made to maintain the property in first class condition, should you notice any maintenance issue items please bring these to the attention of the MC as soon as reasonably practical. They are authorised to attend to any problems that may arise during your stay and guests MUST call the MC should any problems occur.  Where appropriate, the MC will call in professional licenced and insured contractors. Specifically, for insurance and licencing reasons these terms and conditions prohibit guests from attempting to rectify problems or alter equipment settings other than thermostats within permitted limits, light bulbs accessible from the floor without assistance and unblocking of toilets with the plunger provided. If unlicenced work is undertaken and a problem occurs subsequently YOU could be held legally liable.  The Management Company maintains a 24 hour phone line for genuine emergency situations.  Please use common sense and discretion in calling them out outside of normal working hours as you may be liable for callout charges for non-emergency situations-TYPICALLY $50/time

4. Security Bond

A security bond of $500/£275 is also required at the time of your final balance payment.  The villa will be inspected in detail both before and at the end of each rental. Once it is determined that the property is in satisfactory condition, the Security Bond will be returned to you, normally  within 28 days after your departure.

Alternatively, you may pay a non-refundable Accidental Damage Waiver of $80/£50.

Please note, you will be held responsible for any damage, breakages or mis-use of equipment that may be caused at the property during your stay and also for any loss of items in the inventory.  This includes any call-out charges from our Management Company,  relevant service personnel or false alarm calls to the emergency services.  You will not be charged where a problem is clearly not of your making; the Management Company will be the final arbiters.

On arrival, you should check carefully and immediately report to our Management Company any damage to the premises, or equipment not working.  Examples of might include, but are not limited to, broken windows or blinds, torn screen around the pool, burn or other marks on carpets, counters or furniture, appliance problems, major stains, etc.

You are responsible for the safe return of the key for the property.  If the key is not returned or is lost, the cost of changing the locks will be deducted from the Security Bond. Typically $150

Charges for any cleaning services over and above those normally required to prepare the villa for the next guest which are necessitated by your misuse, extraordinary uncleanliness or carelessness, will be at the discretion of our Management Company and will be deducted from the Security Bond.

”Still Waters” is designated as a "No Smoking" villa, and all Guests agree to refrain from smoking inside the house. In the event that neutralization of smoke odours from cigarettes, cigars, pipes or other smoking materials is required, or in the event that burn marks from cigarettes, cigars, pipes, or other smoking materials are detected, the cost for elimination of those odours or repair of the burn marks will be deducted from the Security Bond

In the event that any damage or loss is assessed to be in excess of the amount of the Security Bond collected, you will be held responsible for full reimbursement of the outstanding amount, and agree to pay said amount within fourteen days of written notification of such by us.

5.  Cancellations/Refunds

In the event that your party needs to cancel its booking, the following charges will apply:

Your reservation deposit will not be refunded.

Cancellations between 10 to 6 weeks before arrival date.  Loss of 50% of your total balance

Cancellations 6 weeks or less before arrival date.  Loss of 100% of your total balance.

A reminder is sent to all guests for the final payment of your outstanding balance approximately 12-10 weeks before your arrival date.

If we do not receive the payment 8 weeks prior to your agreed arrival date, then we will automatically cancel the booking and retain the deposit. The booking will not be reinstated.

We strongly recommend that all guests take out individual, comprehensive travel insurance to protect themselves and their property, and to recover payments they will have incurred for flights and accommodation in the event of an unexpected cancellation or Force Majeure

6.  Pets

Regrettably we are not able to allow pets, however well behaved, in the villa.  The reason is that some guests maybe allergic to cats or dogs and the level of cleaning required to remove allergenic material  is prohibitive. Sorry.

7. Strikes – Adverse Weather Conditions – War – Civil and Military Disorder – Riots – Natural Calamities – Criminal acts

All of the above constitute a “force majeure” and as such, are not the responsibility of the villa owners. Any additional expenditure borne by our guests and caused by such conditions will not be reimbursed, nor will any services lost thereby be recoverable.

8. Owner/Management Company access

The owners or their Management Company shall be allowed access to the villa at any reasonable time during your stay.  At least 24 hours notice will always be given, except in an emergency or if you overstay your contract.

9. Villa arrival & departures times
The villa rental commences from 4pm on the date of arrival and must be vacated by 10am promptly on the day of departure, failure to do so without prior agreement will result in the cost of an extra night’s stay being deducted from your security deposit.  Late check-out  may be available at our discretion if there are no guests arriving the same day, but this must be agreed with us in advance to facilitate cleaning schedules .  The property will be cleaned before your arrival and again on your departure, but we ask that you please leave the house in a clean and tidy condition. 

10. Villa rules
”Still Waters” is located in a residential community. The actions of all members of your party should not interfere with the enjoyment of either other holidaymakers or the residents. Please observe the following:

Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbours after 10.00pm in the evening or before 8.00am in the morning.

In the event that any member of your party behaves in a way that is likely to cause distress, danger, annoyance or complaint to any other holidaymakers, residents of the community or damage to property either the villa or the property of others, the owners and/or their Management Company reserve the right to terminate your rental agreement immediately. Law Officers maybe involved if required. The owners or their Management Company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

11. Swimming Pool/Spa

Our pool and spa are regularly inspected, cleaned and maintained, but the pool may be affected by dust, dirt or insects, particularly during or after bad weather.

The pool and hot tub are regularly chemically balanced for your safety and comfort; however on rare occasions it may be necessary to apply extra chemical to maintain safe and correct chemical levels.  Should this occur during your stay, it will be necessary for you to be out of the pool or hot tubfor a period of around 3 hours for safety reasons.  The Management Company will advise you if this is necessary.

Pool heating is not optional during October-April, but please note that the electric heat pump will not work if temperatures fall below approx. 50 degrees, which can sometimes happen occasionally during the winter months in Florida.  As we have no control over the weather, we cannot be held responsible and no refunds will be made in these circumstances.

Pools can be dangerous, particularly to young children.  A pool alarm is provided for the main access door to the pool deck and it is illegal to interfere or disarm it. You are responsible for the safety of all members of your party

12. Climate

Florida has a tropical climate, which is ideal for both humans and pests.  Our villa has a monthly pest control program, but to help eliminate these uninvited guests we recommend that windows and doors remain shut at all times, and that all opened food is stored in the refrigerator.  If you become aware of a pest problem inside the home, sprays such as Raid can be purchased locally. If the problem is more widespread, you must inform our Management Company immediately so that the appropriate treatment can be initiated.

13. Same Sex Groups

We regret that we may not accept bookings from groups of all the same sex, nor for groups where all the members are under 25.

14.  Complaints

In the unlikely event that you should have a problem with our villa or its facilities, please bring this to the attention of our Management Company as soon as reasonably practical so they can investigate and attempt to resolve the issue locally.
If you are still dissatisfied with the outcome, please send the complaint in writing to us, within 14 days of your return home.

If you do not bring your complaint to our Management Company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist with your complaint - we cannot try to put things right for you when you have returned home!

Please note, however, that we cannot accept responsibility for the actions or omissions of the Management Company staff.

Should you be dissatisfied with our own booking procedures or administration, please let us know immediately about the problem so that we can attempt to improve our service.

Please note that none of these provisions affect your statutory rights - your contract with us is governed solely by English Law and is subject to the jurisdiction of the English courts.

15.  Limitation of Liability

Although every effort is made to ensure that the rental villa is in superior condition, neither the owners, the Management Company, nor their agents, shall be held responsible for any third party claims, accidents, damage to or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of how they may have occurred.  Nor can liability be accepted by the owners, the Management Company, or their agents, for injury to anyone as a result of the use of the pool or spa, however caused. Upon arrival at the rental villa, guests should note the pool and spa rules and regulations that have been posted there. Guests are specifically advised not to allow unsupervised children into the pool area.

16. House Manual

The villa is provided with a comprehensive manual of information and instructions and is deemed part of these Booking Terms and Conditions.  By signing this Contract you agree to read these on arrival and to abide by them.

17. Travel to the USA

Visitors to the USA under the visa waiver programme will need to submit an Authorisation to Travel up to 3 weeks before departure.  Application can be made online at the following site

This application is simple will require the address of the property where you are staying in the USA. We will provide this information approx. 1 month before you travel as part of the Final Instructions.


  • 4 bedrooms, 3.5 bathrooms - sleeps up to 8
  • South-facing, lakefront location
  • Ideal location, 5 minutes to Disney & less to restaurants & supermarkets
  • Wireless Internet
  • Private heated pool & hot tub
  • Secure gated community
  • Highly upgraded villa with many extras


Guest Comments

We had a great time in Orlando and thoroughly enjoyed our time at your villa at Sunset Lakes. The villa was great and we really enjoyed our time there especially the pool table. We used it more as it ...

Andy, UK
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